With an added consultative layer to CRO, we help you make informed, data-driven decisions enabling you to deliver smarter growth to improve your e-commerce performance.
Discovery & Analysis
CRO is a complex deliverable as it relies on a number of factors across the business in order to improve. Our flagship model takes a holistic view of the business covering;
- Commercial proposition
- On-site journey
- Pain and pressure points
- Analytics and data
Deliverables
CRO objectives and deliverables are derived from a thorough understanding of the business processes, from the typical user experience and customer journey, through to the operations and logistics of the store.
A combination of design and development achieves optimisation for the on-site experience, alongside an effective consultancy for the back-office enables specific deliverables to be crafted, creating solid objectives which can be measured and achieved.
Implementation
HikeCRO’s expert consultants work alongside your team across the business to achieve the set objectives and deliverables.
Working to an agreed timetable, implementation takes the form of:
- Project planning based on complexity
- Testing and user sampling
- Feedback and adjustments
- Monitoring and reporting